Delete your account and data

Option 1 — delete in the app

• Open the Enurgy app and sign in.
• Go to Profile, then Settings.
• Select Account, then Delete account.
• Confirm when prompted. Deletion begins immediately and cannot be undone.

Option 2 — request deletion by email

Email developer@enurgylab.com from the address registered to your account, with the subject "Account deletion request". We will verify your identity, confirm the request and complete deletion within 30 days. There is no charge.

What is deleted

• Your account profile: name, email, phone number and password credentials.
• All health and wellbeing data, including anything imported from Apple Health, WHOOP or Oura.
• Your wellbeing profile, goals, preferences and personalised recommendation history.
• Saved favourites, order history linked to your account, and event bookings.
• Support conversations linked to your account, once any open issue is resolved.

What is retained, and for how long

• Financial and transaction records we must keep for tax and accounting purposes: up to 6 years, held separately from your profile.
• Records needed to prevent fraud or to establish or defend legal claims, for as long as legally necessary.
• Fully anonymised, aggregated statistics that can no longer identify you, retained indefinitely.
• Encrypted backups, which are purged on a rolling 35-day cycle after deletion.

Before you delete

Deleting your account does not automatically cancel a subscription purchased through the Apple App Store or Google Play. Cancel auto-renew in your device subscription settings first, otherwise billing may continue. Deletion is permanent — we cannot restore an account or its data afterwards.

For the full picture of how we handle your information, see our Privacy Policy.